When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support (Source: https://www.imagineiti.com/it-support/costs/). When downtime occurs, every minute counts, and communication is key—especially if the issues are actually easy to fix.
The root of the IT issues usually begin with an inability to communicate the actual problem. Often when “something” comes up, we send an email or make a phone call but then experience difficulty actually relating what the problem is, giving rise to even more confusion and more time wasted.
Here are some tips to avoid the most common roadblock to getting the right IT support: